Terms & Conditions
This document is an electronic record in terms of the Information Technology Act, 2000, and the rules thereunder as applicable, along with the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name https://business.hindlocks.com/ (hereinafter referred to as the “Website”), including the related mobile site (collectively, the “Platform”).
The Platform is owned by HINDLOCKS PRIVATE LIMITED, a company incorporated under the Companies Act, 1956, with its address at:
L.R. Plot No. 4402, S.N. Road, TRENDS, Badur Bagan, Cooch Behar, West Bengal, 736101
(Hereinafter referred to as “Platform Owner”, “we”, “us”, “our”).
1. Acceptance of Terms
Your use of the Platform, its services, and tools is governed by the following Terms and Conditions (“Terms of Use”) along with the applicable policies, which are incorporated herein by reference. If you transact on the Platform, you shall be subject to the policies applicable to such transactions.
By mere use of the Platform, you shall be contracting with the Platform Owner, and these Terms of Use, including the policies, constitute your binding obligations.
Any terms and conditions proposed by you that conflict with or are in addition to these Terms are expressly rejected and shall be of no force or effect.
We reserve the right to modify these Terms at any time without assigning any reason. It is your responsibility to periodically review them.
2. User Eligibility & Responsibility
- For the purpose of these Terms, “you”, “your”, or “user” shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
- By accessing, browsing, or using the Platform, you agree to these Terms fully.
- You agree to provide true, accurate, and complete information during and after registration.
- You are responsible for all actions taken through your registered account.
3. Disclaimer of Warranties
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered through this Platform for any specific purpose.
- Such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of the Platform and its services is entirely at your own risk and discretion.
4. Intellectual Property
- All content on the Platform is proprietary to or licensed by us.
- This includes, but is not limited to, the design, layout, look, graphics, and content.
- You shall not claim any rights over our intellectual property.
- Unauthorized use of the Platform or its content may give rise to legal action.
5. User Conduct
You agree not to:
- Use the Platform or its services for unlawful, illegal, or prohibited purposes.
- Violate any local, national, or international laws.
- Use the services in a way that harms the Platform or any other person.
6. Third-Party Links
- The Platform may contain links to third-party websites for your convenience.
- When you access these links, you will be governed by the terms and policies of those websites.
- We are not responsible for the content or availability of such sites.
7. Legal Relationship & Contract
- By initiating a transaction for availing services, you enter into a legally binding and enforceable contract with the Platform Owner.
- You agree to pay the applicable charges associated with availing services.
8. Indemnification
You agree to indemnify and hold harmless the Platform Owner, its affiliates, officers, directors, agents, and employees from any claims, demands, actions, or penalties arising out of:
- Your breach of these Terms of Use, Privacy Policy, or other policies.
- Your violation of any law or third-party rights, including intellectual property rights.
9. Force Majeure
Neither party shall be liable for failure to perform obligations under these Terms if such failure is due to a Force Majeure Event, including but not limited to acts of God, war, terrorism, pandemic, or natural disasters.
10. Governing Law & Jurisdiction
- These Terms are governed by and construed in accordance with the laws of India.
- All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of West Bengal.
11. Contact Information
All concerns or communications relating to these Terms must be directed to us using the contact information provided on the website.
Privacy Policy
Introduction
This Privacy Policy describes how HINDLOCKS PRIVATE LIMITED and its affiliates (collectively referred to as “HINDLOCKS”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website https://business.hindlocks.com (hereinafter referred to as the “Platform”).
Please note:
- You may be able to browse certain sections of the Platform without registering.
- We do not offer any product/service outside India.
- Your data will primarily be stored and processed in India.
By visiting the Platform, providing your information, or availing any product/service, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable product/service terms, governed by the laws of India.
If you do not agree, please do not use or access our Platform.
1. Collection of Information
We collect personal data when you:
- Register, browse, or use our Platform and services.
- Interact with us during the course of our relationship.
Information collected includes (but is not limited to):
- Name, date of birth, address, phone number, email ID.
- Proof of identity/address documents.
- Sensitive personal data like bank account/card details, biometric data (e.g., facial features), subject to your consent.
You may choose not to provide certain information, in which case you may not be able to access specific services/features.
We may also:
- Track your preferences and behavior on the Platform.
- Analyze aggregated usage patterns.
- Collect transaction-related data across our and partner platforms.
Third-party platforms: If you interact with business partners directly, their privacy policy will apply. We are not responsible for their privacy practices.
⚠️ If you receive unsolicited communication requesting confidential data (e.g., debit/credit card PIN), do not respond and report it immediately to law enforcement.
2. Usage of Information
Your data is used for purposes including but not limited to:
- Providing requested services.
- Processing orders and transactions.
- Improving customer experience.
- Troubleshooting and resolving disputes.
- Informing you of offers, updates, and promotions.
- Fraud detection and security enforcement.
- Conducting market research and surveys.
You may opt-out of marketing communication at any time.
3. Sharing of Information
We may share your personal data with:
- Our group companies, corporate entities, and affiliates.
- Sellers, service providers, logistics partners, payment processors, and reward program operators.
- Legal and regulatory authorities when required by law or for protection of rights.
Sharing is done for:
- Fulfilling services/products.
- Legal compliance.
- Marketing and advertising purposes.
- Investigating fraud or misuse of our services.
4. Security Measures
We use reasonable security practices and protocols to protect your data from:
- Unauthorized access
- Disclosure or misuse
- Data loss
Measures include:
- Secure servers
- Internal access controls
However, no data transmission over the internet is 100% secure, and you accept this inherent risk by using the Platform.
Keep your login credentials confidential. You are responsible for protecting your account.
5. Data Deletion and Retention
You may:
- Delete your account through profile settings.
- Write to us for assistance.
We may delay deletion in cases involving:
- Pending grievances
- Outstanding claims or deliveries
We retain data only as long as necessary for the purpose collected or required by law.
Anonymized data may be retained for research and analysis.
6. Your Rights
You may:
- Access, rectify, or update your personal data via Platform features.
- Request data deletion or account deactivation.
- Withdraw your consent at any time by writing to our Grievance Officer.
Subject line for withdrawal requests: “Withdrawal of consent for processing personal data”
Note: Withdrawal of consent may affect service availability and will be handled as per applicable laws.
7. Consent
By accessing our Platform or providing information:
- You consent to collection, use, storage, and sharing of your data as per this policy.
- You confirm authority to provide any third-party personal data shared.
You also consent to be contacted by HINDLOCKS (or its partners) via:
- SMS, messaging apps, email, or phone, for relevant services and updates.
8. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
Significant changes may be notified to you as required by law.
We recommend you review this policy periodically to stay informed.
9. Grievance Officer
Name: PIYUSH MOHATA
Designation: Director
Address: L.R. Plot No. 4402, S.N. Road, TRENDS, Badur Bagan, Cooch Behar, West Bengal – 736101
Email: hindlocks@gmail.com
Phone: +91 8327350350
Working Hours:
Monday to Friday – 10:00 AM to 8:00 PM
Saturday & Sunday – 10:00 AM to 6:00 PM
Return Policy – No Returns Accepted
At HINDLOCKS, we maintain a strict No Return Policy.
We do not accept any returns, exchanges, or replacements under any circumstances.
Please ensure that you review the product details carefully before placing an order.
Refund Policy – No Refunds Provided
We follow a No Refund Policy.
Once an order is successfully placed and confirmed, no refund will be issued, irrespective of the reason.
We request you to make informed purchases accordingly.
Shipping Policy
At HINDLOCKS, we are committed to delivering your orders efficiently across India.
Shipping Charges
- Free Shipping on all prepaid orders.
Delivery Timeframe
- Orders are typically shipped and delivered within 6 to 8 business days from the date of order placement.
Possible Delays
While we strive for timely deliveries, there may be occasional delays due to:
- Logistics issues
- Weather conditions
- Public holidays
- Other unforeseen circumstances beyond our control
We appreciate your understanding and patience in such events.
Contact Us
For any order-related concerns, shipping queries, or general support, please feel free to contact us:
???? Email: hindlocks@gmail.com
Our Customer Support Team is available and ready to assist you.